Abstract
In this modern era of globalisation, the role of leaders and employees in handling crises and problems is very important. This study aims to gather as much understanding as possible through different perspectives.This study was conducted using qualitative methods involving eight informants in a number of in-depth interviews until data saturation has been reached. During the interview sessions, questions were asked based on the preparation of an interview protocol. Data analysis discovered four main themes related to crisis management competencies, namely “excellent work culture”, “dynamic thinking competency learning”, “efficient organisational production”, and “responsive governance development”.Overall, the data acquisition indicates that crisis management competencies give further understanding to employees on how to deal and handle upcoming crisis and to prepare it from happening in the future. At the same time, the management and employees need to implement organisational learning as a process to formulate strategies and improve the service quality to external parties such as customers and stakeholders.
Highlights
Human resource development is an essential mechanism for developing a successful organisation
Data analysis discovered four main themes related to crisis management competencies, namely “excellent work culture”, “dynamic thinking competency learning”, 2021, Vol 11, No 4S
Majority of the informants agreed that excellent work culture is the backbone towards organisational success
Summary
Human resource development is an essential mechanism for developing a successful organisation. In line with the technological needs and strong global competition in the administrative landscape, human resource competencies need to be enhanced from time to time. According to Fauziah (2019), the organisation faces tough competition and obstacles along with its human resource growth. Organisations need to initiate an orderly work process at all times with the existing number of employees based on their competencies. This will give a positive return when the human resource management has successfully implemented the given tasks in accordance with the standards and requirements. Human resources are perceived to provide the best service when the organisation recognises the competency growth of each employee
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