Abstract
Assessing and enhancing humour in the tourism setting
Highlights
Abstract of chapter four Study 2, presented in chapter four, involved focus groups to uncover participants’ perspectives and opinions about the humour they encountered at four tourism settings in Tropical North Queensland (TNQ), Australia
Theoretical conclusions One theoretical contribution lies in having seized the opportunity to explore and add on to Pearce’s (2009) comfort-concentrationconnection model by showing how each of the three categories contributed to research participants’ experiences. Another major contribution lies in outlining the links of the tourism-humour relationship with positive psychology
This model considers the components which are necessary for successful delivery of humour including the specific tourism setting, the contextual factors on the day of the tourism experience, the tourist’s individuality and the tourism presenters
Summary
Abstract of chapter four Study 2, presented in chapter four, involved focus groups to uncover participants’ perspectives and opinions about the humour they encountered at four tourism settings in Tropical North Queensland (TNQ), Australia. The focus groups allowed for the collection of rich data which related directly to the experiences that tourists had on-site. The results of this study demonstrated that overall humour had a positive effect on participants’ tourism experiences. The results showed that humour used by the tour guides increased participants’ comfort levels and helped them be more mindful of educational comments made during the presentations. Humour made tourists feel more connected to their tour guides. By selecting four different tourism experiences, it was possible to sample a range of humour uses and to compare how the use of humour differed in these settings
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