Assess the maturity level of organizational citizenship behavior among employees of engineering and technical company in Isfahan Province, Iran

Abstract

In order to ensure organizational efficiency, organizations need employees’ cooperation, benevolence, self-sacrifice and, at times, extra effort. Thus voluntary work by employees is important for organizations. In this sense, organizational citizenship behaviors are attached more and more importance and are frequently used in studies to understand or interpret organizational behavior. The major aim of this paper is to Assess the maturity level of organizational citizenship behavior among employees of engineering and technical company in Isfahan province, Iran. The mentioned aim will be studied by supposing some factors such as social behavior, philanthropy, sense of duty and sportsmanship as component of organizational citizenship behavior. This survey is of applied type in terms of purpose and is descriptive-field in terms of methodology. Historical study was used to collect data related to theoretical principles of research like books and scientific magazines and researcher self made questionnaire (with acceptable reliability of 94%) was applied for data collection and its analysis. The results of this research indicate that level of social behavior, philanthropy, sense of duty and sportsmanship components among employees of engineering and technical company is higher than the average level.