Assesment of Family Satisfaction Regarding Quality of Nursing Care in Tertiary Care Public Sector Hospitals of Peshawar

Abstract

OBJECTIVE The aim of this study was to assess the level of family members’ satisfaction regarding nursing care in three major public sector tertiary care hospitals of Peshawar. METHODOLOGY A descriptive cross sectional survey was carried out at the in-patients’ departments of three tertiary care hospitals of Peshawar. Convenient method of sampling was used to include 400 family members of IPD patients. An adopted, modified, pilot tested and interviewer-administered questionnaire (comprising of 34 questions) was used to assess the satisfaction level of study participants regarding quality of nursing care. Approval for conducting this study was obtained from Ethics Review Board of Khyber Medical University. SPSS version 22 was used for analyzing the data. RESULTS The study findings indicate that most of the study participants (83%) were somehow satisfied regarding quality nursing care provided to their patients, 11% were barely satisfied and only 06% were not satisfied at all. Most of the family members were satisfied from nurses’ knowledge, clinical skills, professional behavior, communication and information given by them. CONCLUSION Though a very low number of participants were completely satisfied with nursing care, majority of the family members were somehow satisfied from the quality of nursing care provided to their patients in the three public sector hospitals of Peshawar.