Abstract
the intention of the present work is to bring theoretical support to the decision management process. It is to leave the mistaken impressions that this process can be done in any way based only on empirical experiences. It is to understand that objective and subjective factors have their influence so that decisions can be more assertive and that not taking them into account will cause losses felt immediately with consistent effects. It is to understand that disruptive changes have led many companies to leave the comfort zone when developing business management models capable of meeting the social aspirations of a more dynamic and changing market. In this sense, investment in technology is a stimulated behavior, in view of the need to use tools capable of reducing the time for decision making by condensing data and transforming it into information shared with the different sectors of the organization. The implementation of Business Intelligence and ERP as relevant factors for delivering results, which in isolation, does not disqualify the importance of human capital in the organization.
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