Aspect category learning and sentimental analysis using weakly supervised learning

Abstract

The surge of e-commerce reviews has presented a challenge in manually annotating the vast volume of reviews to comprehend their underlying aspects and sentiments. This research focused on leveraging weakly supervised learning to tackle aspect category learning and the sentiment classification of reviews. Our approach involves the generation of labels for both aspects and sentiments, employing the Snorkel framework of WSL, which incorporates aspect terms, review sentiment scores, and review ratings as sources of weak signals. This innovative strategy significantly reduces the laborious labeling efforts required for processing such extensive datasets. In this study, we deployed hybrid models, namely BiLSTM, CNN-BiLSTM, and CNN-LSTM, which harness multiple inputs, including review text, aspect terms, and ratings. Our proposed model employs two distinct loss functions: Binary Cross Entropy with Sigmoid Activation for Multi-Label Classification, enabling us to learn aspect Labels such as Quality, Usability, Service, Size, and Price, and Categorical Cross Entropy with Softmax Activations for Multi-Class Classification. Subsequently, we meticulously evaluate the performance metrics of these three implemented models, including Macro F1 score and MacroPrecision. CNN & Bi-LSTM model attained 0.78 and 0.79 F1 scores on aspect and sentiment identification, respectively. The outcomes of this research are poised to make a substantial contribution to e-commerce platforms, offering an efficient and automated means to label and analyze vast troves of user reviews.