Abstract
About a year ago, a large tree branch fell in a storm and pulled down our fiber optic Internet connection. The cable completely severed where it came into the house and was lying on the street. Clearly, our Internet service provider would need to send a technician to restore the connection. My first thought was to call. When I did, I was confronted by a series of menu options, none of which sounded like they would help me. So, I abandoned the call and tried the customer service page on the company’s website, using a wireless connection. That brought me to a chat option.
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