Abstract

AbstractThe objective of this paper is to conduct an interdisciplinary systematic literature review of the current state of the art related to the use of Artificial Intelligence in the field of e-Government services that includes technical applications. The study uses the systematic literature review methodology prescribed for software science. Of over 500 resulting articles, the final relevant number of articles is 29. The results include a large cross-section of disciplinary approaches. One surprise result is that even technical articles considered the ramifications of the use of AI in government services on underserved populations. The field of use of AI in government services for service provision is still a new area of investigation and more literature is being published constantly. Because of this, a recommendation for potential areas of future research include readiness assessment frameworks and security.KeywordsArtificial intelligenceGovernment servicesLiterature review

Talk to us

Join us for a 30 min session where you can share your feedback and ask us any queries you have

Schedule a call

Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.