Artificial Intelligence – Qualification and Competence Development Requirements for Executives

Abstract

When companies increasingly use artificial intelligence (AI), this changes the world of work and, in particular, the way people and technology work together and divide up their work. Because with the help of AI systems, even cognitively demanding activities can be automated. For example, AI can support executives in their leadership tasks and partially take over administrative coordination and control tasks. Workflows and processes must be redesigned or at least adapted accordingly. This scientific article provides an overview of the necessary changes and presents suitable tools for well-structured change management that is oriented toward human-centered work design and takes AI-specific design criteria into account. Furthermore, the article presents a qualification concept, which helps executives to develop, implement and establish AI applications in a socio-technical and human-oriented manner. With the help of this concept, executives and users of AI, for example, will be able to acquire the necessary competencies. In this context, the results of the practical evaluation of the concept will also be presented.