Artificial Intelligence in Governance: Opportunities, Challenges, and Ethical Implications for Public Administration

Abstract

The integration of Artificial Intelligence (AI) in the public sector presents both unprecedented opportunities and significant challenges for governments worldwide. This article examines the multifaceted impact of AI on public administration, exploring its applications in service delivery, urban planning, public safety, and administrative efficiency. While AI offers substantial benefits, including enhanced decision-making, cost savings, and improved citizen services, it also raises critical concerns regarding bias, privacy, accountability, and workforce displacement. This article provides a comprehensive analysis of the ethical considerations surrounding AI deployment in governance, emphasizing the need for transparency, inclusivity, and human oversight. By critically evaluating both the promises and perils of AI in public sector operations, this article contributes to the ongoing discourse on responsible AI adoption in government. The findings underscore the importance of developing robust governance frameworks that can harness AI's potential while safeguarding citizens' rights and ensuring equitable service delivery. As governments navigate the AI revolution, this article offers insights into strategies for balancing technological advancement with ethical governance, paving the way for a more efficient, fair, and responsive public sector.