Artificial Intelligence in brazilian public management: Challenges and opportunities for government efficiency

Abstract

The integration of Artificial Intelligence (AI) into public management represents a potential revolution in the way government services are delivered in Brazil. This study explores the complexities, opportunities, and challenges associated with AI adoption, with a special focus on analyzing the ethical, legal, and technological barriers that shape this transformation. Through detailed investigation, we identified that while AI has the potential to significantly improve efficiency, transparency, and innovation in government processes, its implementation faces significant obstacles, including inadequate infrastructure, lack of quality data, regulatory challenges, and deep-seated ethical concerns. The study highlights that the effective adoption of AI requires not only the enhancement of technological infrastructure and the training of personnel, but also the development of a robust legal framework and ethical policies that ensure the responsible use of the technology. It is argued that it is crucial to establish clear regulations and governance mechanisms to overcome these challenges, ensuring that AI is used ethically and that it contributes positively to public administration. The final considerations reiterate the need for a holistic and thoughtful approach, suggesting that success in integrating AI will depend significantly on continued investments in technology, education, and legislation. In addition, future directions are proposed for research that evaluates the long-term impact of AI and that explores comparative international strategies such as benchmarking to improve Brazilian legislation. This work concludes that AI, if implemented responsibly and strategically, can serve as a powerful lever for the modernization and efficiency of the public sector, improving the quality of services offered to citizens and strengthening government transparency and accountability.