Artificial Intelligence-Based Technological-Oriented Knowledge Management, Innovation, and E-Service Delivery in Smart Cities: Moderating Role of E-Governance

Abstract

The fundamental goal of this research is to investigate the quantitative relationship between technology-oriented knowledge management, innovation, e-governance, and smart city performance using knowledge management-based service science theory and diffusion of innovation theory. Previous research has found a connection between knowledge management, innovation, e-governance, and e-service delivery. We believe these are not only direct connections but also contextual and interactive relationships, so we explored the significance of innovation as a mediator between knowledge management and e-service delivery. Furthermore, we investigated the moderating impact of e-governance on the relationship between innovation and e-service delivery. A survey questionnaire was administered to the population of public officers, entrepreneurs, and citizens, from metropolitan cities for data sampling, and SPSS was applied to analyze data of 569 participants collected from South Korea, Pakistan, Japan, and Bangladesh. We discovered from the analysis that the direct relationships are contextual because innovation mediates the relationship between knowledge management and e-service delivery, and e-governance plays a moderating role in the relationship between innovation and e-service delivery. Based on the outcomes from quantitative analysis, all our proposed hypotheses in this study were supported significantly.