Abstract
In this work, we propose an argumentation-based dialogue model designed for Web-based Group Decision Support Systems, that considers the decision-makers’ intentions. The intentions are modeled as behavior styles which allow agents to interact with each other as humans would in face-to-face meetings. In addition, we propose a set of arguments that can be used by the agents to perform and evaluate requests, while considering the agents’ behavior style. The inclusion of decision-makers’ intentions intends to create a more reliable and realistic process. Our model proved, in different contexts, that higher levels of consensus and satisfaction are achieved when using agents modeled with behavior styles compared to agents without any features to represent the decision-makers’ intentions.
Highlights
It is known that many of the decisions taken in organizations are made in groups.[1]
We propose an argumentation-based dialogue model designed for Web-based Group Decision Support Systems, that considers the decision-makers' intentions
In the last 10/20 years, we have seen a remarkable change in the context where the decision-making process happens, especially in large organizations.[12,13,14]
Summary
It is known that many of the decisions taken in organizations are made in groups.[1]. To provide an answer and operate correctly in this type of scenarios, the traditional GDSS have evolved to what is known as Ubiquitous/Webbased Group Decision Support Systems (Web-based GDSS).[18,19,20] The idea behind the Web-based GDSS is to support the group decision-making process \anytime" and \anywhere", and help deal with some of the referred problems.[21,22]
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