Abstract

Reports on a further study using unobtrusive testing of public library reference services in Scotland by undergraduates at Robert Gordon University. For this survey, a specific item of business information on a well‐known Scottish company was requested at various public libraries. Discusses the results of the survey under the headings of: physical location and setting of the issue desk; staff attitude; response to the enquiry; reference interview; search strategy and execution; advice/ information offered; and assessment of the quality of information provided.

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