Are individuals more accepting of the internet than mobile phone apps being used in clinical practice?

Abstract

Background: New technology such as the internet and mobile phone applications (“apps”) are increasingly being used in clinical practice. However, little is known in regards to individual’s attitudes towards medical professionals using the internet and apps in the context of their own medical care. The aim of the present study was to examine and compare individual’s attitudes towards the use of medically related internet sites and apps in clinical practice. Method: Participants completed an on-line survey which contained questions regarding their own use of mobile phones and the internet, their use of healthcare facilities, and their attitudes towards medical professionals using the internet and apps during consultations. Attitudes were assessed by asking participants to rate 11 statements on a 5 point scale. Results: The survey was completed by 141 individuals. All participants owned a mobile phone, with 82% owning one with application support. Furthermore, all participants had access to the internet at home. Generally participants had more favourable attitudes towards medical professionals using the internet than apps. For example, participants found it more acceptable for doctors to use medically related internet sites than mobile phone apps during consultations with patients. Conclusion: It is possible that attitudes towards the internet were more favourable than that for apps because the internet has been available longer and consequently individuals are more familiar with it. Prior to using newer electronic resources, especially apps, medical professionals should adequately inform patients in regards to their intended use to avoid potential misconceptions.