Are GP patients’ needs being met? Unfulfilled information needs among native-Dutch and Turkish-Dutch patients

Abstract

ObjectiveThis study aims to assess unfulfilled information needs of native-Dutch and Turkish-Dutch general practitioner (GP) patients in the Netherlands. In addition, the relation between perceived and recorded information provision by GPs is studied. MethodsUnfulfilled information needs of native-Dutch (N=117) and Turkish-Dutch patients (N=74) were assessed through pre- and post-consultation questionnaires. Audiotapes of GP consultations were made to code GPs’ information provision. ResultsTurkish-Dutch patients experience more unfulfilled information needs than native-Dutch patients, in particular those who identify equally with Dutch and Turkish culture. Overall, perceived information provision is hardly related to recorded information provision. ConclusionGPs insufficiently provide Turkish-Dutch patients and, to a lesser extent, native-Dutch patients as well, the information they need. Practice implicationsGPs should be trained in giving adequate, tailored information to patients with various ethnic and cultural backgrounds.