Are Comments on Stack Overflow Well Organized for Easy Retrieval by Developers?

Abstract

Many Stack Overflow answers have associated informative comments that can strengthen them and assist developers. A prior study found that comments can provide additional information to point out issues in their associated answer, such as the obsolescence of an answer. By showing more informative comments (e.g., the ones with higher scores) and hiding less informative ones, developers can more effectively retrieve information from the comments that are associated with an answer. Currently, Stack Overflow prioritizes the display of comments, and, as a result, 4.4 million comments (possibly including informative comments) are hidden by default from developers. In this study, we investigate whether this mechanism effectively organizes informative comments. We find that (1) the current comment organization mechanism does not work well due to the large amount of tie-scored comments (e.g., 87% of the comments have 0-score) and (2) in 97.3% of answers with hidden comments, at least one comment that is possibly informative is hidden while another comment with the same score is shown (i.e., unfairly hidden comments). The longest unfairly hidden comment is more likely to be informative than the shortest one. Our findings highlight that Stack Overflow should consider adjusting the comment organization mechanism to help developers effectively retrieve informative comments. Furthermore, we build a classifier that can effectively distinguish informative comments from uninformative comments. We also evaluate two alternative comment organization mechanisms (i.e., the Length mechanism and the Random mechanism) based on text similarity and the prediction of our classifier.