Architecting Framework for Managing Stakeholders in Construction Projects

Abstract

Recently there has been major thrust and focus in construction sector across all formats of construction. Managing construction projects while integrating multidisciplinary engineering in all forms needs systematic approach, to and by stakeholders. Devising systemic plans and protocols to achieve products at desired levels is the need. Systemic thinking is important in every discipline – agriculture and airships, biology and business, culture and climate, design and development, economics and engineering, finance and fashion, mathematics and manufacturing, politics and production, technology and tactics. A systemic approach is required to find options for resolutions for complex problems. Stakeholder characteristics triad – Interested, Involved and Influence – needs impartial analysis by project team. With the outcome of this analysis included in a SMART strategy and plan, coupled with right tools for desired outputs, always defines the effectiveness of any management strategy. Sometimes, stakeholder Management goes beyond strategy and plan. It builds relationships in project. Relationship Management is 'the' hinge for success and failure of a project. Communication being an engagement model in a project, a systemic tool needs to be collaborative, robust, sustainable, responsive, and compact to facilitate relationship management in projects. Communication methods need to be adaptive to personalities, cultures and egos. The tool needs to be sustainable for entire life cycle of any project. In this paper we have identify inputs, tools and outputs for various process in communication and have provided an empirical framework as a tool for an individual or a team or project members to device a communication plan while managing stakeholders.