Approaches to Information Quality Management: State of the Practice of UK Asset-Intensive Organisations

Abstract

Maintaining good quality information is a difficult task, and many leading asset management (AM) organisations have difficulty planning and executing successful information quality management (IQM) practices. The aims of this work are, therefore, to understand how organisations approach IQM in the AM unit of their organisation, to highlight general trends in IQM, and to provide guidance on how organisations can improve IQM practices. Using the case study methodology, the current level of IQM maturity was benchmarked for ten organisations in the U.K. focussing on the AM unit of the organisation. By understanding how the most mature organisations approach the task of IQM, specific guidelines for how organisations with lower maturity levels can improve their IQM practices are presented. Five critical success factors from the IQM-CMM maturity model were identified as being significant for improving IQM maturity: information quality (IQ) management team and project management, IQ requirements analysis, IQ requirements management, information product visualisation and meta-information management.