Approaches to co-creating successful public service innovations with citizens: A comparison of different governance traditions

Abstract

IMPACT This article provides empirically-based insights about the effect of co-creation and citizen involvement on the outcomes of public service innovation in different countries, which can be translated into recipes for successful co-creation. The key finding is that differences in approaches to citizen involvement in successful public service innovation depend on the context of administrative tradition and culture of governance. Therefore, policy-makers and public innovation practitioners need to be aware of the administrative tradition and culture of governance in their country so that recipes for citizen involvement in public service innovation projects can be successfully applied.