Abstract
Background: The Western Cape Provincial Government uses digital intermediaries to facilitate information sharing between individuals, communities and the government. Digital intermediaries are shared facilities where communities can visit and have access to information and communication technology (ICT) and the internet. Communities benefit economically, socially and politically by using free access to ICT and the internet from intermediaries’ facilities to share information with the government. There seem to be disparities between the roles of the different stakeholders in information sharing. These disparities often result in poor communication between the government and communities, and also poor government services delivery.Objectives: This research investigated how intermediaries can enhance information sharing between government and communities in the Western Cape Province.Method: This study adopted a qualitative research approach by using semi-structured interviews. Purposive sampling was used to collect qualitative data from 15 participants from different intermediaries’ staff in the Western Cape Province. A narrative analysis approach was used to analyse the data.Results: The study found that intermediaries intermediate between communities and the government by providing free access to ICTs, provide basic computer training and access to computing resources and serving as an information hub. The study also found that operating hours, lack of resources, skilled staff and communication challenges adversely affect information sharing.Conclusion: This study recommended that intermediaries are supported to increase the number of resources and facilities and the number and levels of training in the province to cater for more communities. This study further recommended an increase on operational hours, and communication channels between the government and intermediaries.
Highlights
Using information and communication technology (ICT) to share information is rapidly increasing worldwide (Gil, Cortés-Cediel & Cantador 2019; Hashmi, Dahar & Sharif 2019; Nwanekezie, Choudrie & Spencer 2016)
Two core themes emerged from the data: the role of intermediaries in enhancing information between the government and communities and challenges faced by intermediaries affecting information sharing
The study found that the intermediate role is achieved by providing communities with free access to ICTs and basic computer training and intermediaries serving as an information hub
Summary
Using information and communication technology (ICT) to share information is rapidly increasing worldwide (Gil, Cortés-Cediel & Cantador 2019; Hashmi, Dahar & Sharif 2019; Nwanekezie, Choudrie & Spencer 2016). Even though the Western Cape Provincial Government (WCPG) has expanded its services and information online through ICT and enhanced public participation, there are still digitally divided communities. These communities do not have access to modern ICTs (Nwanekezie et al 2016; Stoltenkamp, Kabaka & Kies 2013), and they often cannot use ICT to share information with the http://www.sajim.co.za. The Western Cape Provincial Government uses digital intermediaries to facilitate information sharing between individuals, communities and the government. Communities benefit economically, socially and politically by using free access to ICT and the internet from intermediaries’ facilities to share information with the government. These disparities often result in poor communication between the government and communities, and poor government services delivery
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