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Abstract
Service robots are common sights in everyday life. The service robots are expected to provide useful services with a high degree of usability, and a high degree of user experience (UX) to users and other persons around the service robots. In addition, the human-centred design (HCD) is being used in various industries, and HCD can be used also in the service robot industry for improving usability and UX. We have been researching a model-based development with user model (MBD/UM) as a practical HCD process for service robots. Here, we studied an approach function on a concierge-type robot that should have a high degree of usability and a high degree of UX from users’ viewpoint, by applying MBD/UM for HCD. The result of our study shows that MBD/UM can be a practical HCD process for developing service robots.
Highlights
IntroductionThe service robots are expected to provide useful services with a high degree of usability and a high degree of user experience (UX) from users’ viewpoint
Service robots are becoming more common in everyday life
We studied the approach function by model-based development with user model (MBD/user model (UM)) consisting of Persona [10], model-based systems engineering (MBSE) [11], modelbased development (MBD) and RT middleware (RTM) [12] as an MBD tool
Summary
The service robots are expected to provide useful services with a high degree of usability and a high degree of user experience (UX) from users’ viewpoint. We studied the approach function with a high degree of usability and a high degree of UX, by applying a development method which we named the model-based development with user model (MBD/ UM) [1] as a practical process of human-centred design (HCD) [2]. Current development process and MBD/UM for HCD Embedded-system products are expected to have a high degree of usability and a high degree of UX to satisfy user requirements. The products sometimes failed to satisfy the user requirements, because the products were designed on the basis of ideas and proprietary technologies of individual manufacturers. HCD becomes a popular way to satisfy user requirements
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