Applying total quality management principles to faculty selection

Abstract

This paper outlines a systematic methodology for effecting Total Quality Management in higher education decision making with particular attention to the faculty selection process. Following a brief analysis of the application of TQM to higher education in general and consideration of the contextual and power relations issues associated with implementation of TQM, a model for integrating Total Quality Management principles into the faculty recruitment, identification, and selection process is outlined. This model relates the role of vision, mission, planning and organizational design with quality concepts (understanding a system and systems theory, leadership, empowerment, client/constituet satisfaction, team building, and continuous process improvement). Drawing upon Marchese and Lawrence's (1987) work wherein they identified eight critical processes in the selection of faculty, one critical process—“Defining the job” is specifically analyzed using the continuous improvement methodology as an example of the specific application of TQM techniques to higher education decision making. The model and this example provide educational leaders/search committees with an enhanced framework within which they can effectively analyze and evaluate faculty selection processes, criteria for selection, and relevant contextual issues that will result in the identification and selection of the best qualified faculty available.