Applying Socio-Technical Models to Alarm Management: Tailoring Bed Exit Alerts in Medical-Surgical Units.

Abstract

Integration of smartphone technology with the patient call-bell system provides the opportunity to enhance patient safety by supporting nurses' ability to communicate and prioritize care delivery directly. However, challenges are associated with achieving a balance between alarm support and alarm fatigue, including distracting nurses from patient care or desensitizing the nurse to other alarms and calls [1]. Our hospitals have quantitative and anecdotal reports of seriously high volumes of wireless alerts on the nurses' smartphones. Nurses have complained that the phones are generating too much noise to consume or timely prioritize. Preliminary alarm inventory revealed the Bed Exit wireless alert as a leading contributor of signal volume across many units and hospitals. The lack of standard policies and workflow improvement processes has increased nuisance alarms, making these Health Information Technologies less useful and safe. Using system data, workflow observations, and nursing interviews, Singh and Sittig's HIT Safety framework [2] was applied to identify and prioritize sociotechnical factors and interventions that impact the end-to-end Bed Exit alarm workflow. This study reviews the application of sociotechnical models and frameworks to reduce wireless calls without introducing risk and impacting patient care.