Abstract
Rhetorical discourse analysis (RDA) emphasizes the communicative purpose and organization structures of texts. This paper proposes a rhetorical organization model for business-based technical documents. Using RDA and genre analysis, we define such a model based on functional and structural features in terms of macro-moves, moves, and functions that comprise a type of document called standard operating procedure (SOP). An SOP is a technical document that describes procedures for segments of business processes or policies to be implemented inside organizations (commonly called a procedure manual). We propose a functional-structural framework for analyzing SOP discourses by influencing and restricting their content based on the style of the ‘manual’ genre. We identify an SOP as a document with procedural information that serves as a relevant source for extracting domain knowledge and business information. We apply this model as an analytical-conceptual procedure for mapping business documents and generating a controlled language output.
Highlights
IntroductionDiscourse analysis is concerned with the relationship between the forms and functions of discourse, and it is a vast field encompassing various interpretive and explanatory sub-disciplines
Designing a template for evaluation based on the reference model and considering the following factors: rhetorical unit of reference, example extracted from an standard operating procedure (SOP), evaluation, specification of the move’s optionality, and a section to add comments; c
This study proposed a first approach to a rhetorical organization model (ROM) in terms of functional and structural features comprised in SOP
Summary
Discourse analysis is concerned with the relationship between the forms and functions of discourse, and it is a vast field encompassing various interpretive and explanatory sub-disciplines. In discourse analysis, creating a specialized text involves a distinct process whereby the text is generated from a specialized organizational discourse and produced by specialists who have mastered the cognitive and conceptual organization of the subject matter (Biber, 2006; Nickerson, 1999). We approach the analysis of such specialized discourses from the genre perspective (Nickerson, 1999). Our approach for discourse analysis is based on the rhetorical analysis techniques proposed by Van Nus (1999) and Swales (1990; 2004)
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