Abstract
The management of waiting lists in hospitals is a topic with relevance given its direct implication in the quality of healthcare services provided to the patients in the good management of human, material and financial resources. Ministry of Health in Portugal stipulates a guaranteed maximum response time for the execution of Complementary Means of Diagnosis and Therapeutics (CMDT), surgeries and outpatient appointments. This paper addresses an investigation conducted at the Centro Hospitalar e Universitário do Porto (CHUP) with the goal of optimizing decisions in the management of waiting lists for CMDT. This objective will be achieved through the development of hill climbing and simulated annealing models. With this study, it was possible to optimize the way these exams can be scheduled, reducing waiting lists, associated costs and waste, improving the quality of service provided to patients.
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