Applying emerging data-driven technologies in social security. Country experiences and ISSA guidelines

Abstract

The application of ICT is enabling the implementation of increasingly comprehensive social security systems throughout the world as well as the transformation of social security services. In particular, the so-called data-driven innovation enables social security institutions to improve products, processes and organisational methods. In this line, social security institutions are progressively applying emerging technologies, such as Analytics, Big Data, and Artificial Intelligence. While the pairing of analytics and big data allows for the performing of sophisticated analyses on increasingly large databases, Artificial Intelligence enables for automating processes and assisting staff in tasks requiring human decisions. However, the application of such emerging data-driven technologies brings with it many challenges, mainly the complexities of combining the adoption of not fully tested technologies with the required stability of critical operational processes and differences in the application of development processes. This paper addresses these issues and presents an overview of emerging data-driven technologies and their current application in social security institutions. It also presents guidelines supporting the application of data-driven technologies in social security developed by the International Social Security Association (ISSA).