Application Possibilities and Standardization Features for Lean Methods in Service Industries

Abstract

The article attempts to analyze the application of lean manufacturing tools and techniques in the service sector for their further standardization. Initially, lean manufacturing arose and found application at industrial enterprises, and for some time it was believed that lean processes work effectively only in the manufacturing sector. However, the examples of the application of lean manufacturing tools in practice, given in this article, make it possible to show their effectiveness even in such an area of economic activity as the service sector, the specialty of which is the intangibility, intangibility of the service itself. The analysis showed that almost all the methods given in the standard are applicable and effective for the service sector. The peculiarity of the lean manufacturing tools and methods application for the service sector was at the initial stage the correct and reliable value determination of the service as a product. The possibilities of lean manufacturing tools using in various service sectors were analyzed on the specific examples, taking into account international and national standards in the field of lean manufacturing and activities classified at the national level. The main directions of standardization of lean manufacturing tools in the service sector are proposed.