Application of the Principle of Good Faith in Electronic Transactions (E-Commerce) by Consumers That Use the Cash on Delivery (COD) Method

Abstract

This study examines the urgency of implementing cash on delivery system in electronic transactions and the good faith of consumers for goods ordered using the cash-on-delivery method. The formulation of the problem discussed is what is the basis for implementing the cash-on-delivery system, and how can consumers application of the principle of good faith to the cash-on-delivery system? The research method used is normative and literature study based on primary materials (laws), secondary materials (scientific works, journals, books, documents, and other literature), and tertiary legal materials (legal dictionaries). The results of the study, namely the urgency of the payment method with Cash on Delivery (COD), are considered very important to give consumer confidence to business actors for the products ordered and make it easier for them to make payments in cash when the product is received. The principle of good faith must be obeyed when implementing e-commerce agreements, especially for consumers who take advantage of the COD feature, so as not to act arbitrarily, which harms business actors.