Application of the Monte Carlo Method in Modeling and Simulation of Service Queuing Systems at PT. Pos Indonesia Persero Binjai

Abstract

Queues are events that we often encounter in various places that provide services to the public, one of which is the Post Office. Service to customer satisfaction is a very important thing, so that improving the quality of customer service must always be done. A good queuing system will affect consumer behavior and satisfaction. PT. Pos Indonesia Persero Binjai is a service company where the purpose of PT. Pos Indonesia (Persero) itself is customer satisfaction oriented. The problems that occurred at PT. Pos Indonesia Persero Binjai caused long queues to build up in queues. To overcome these problems, it is necessary to improve the system such as applying the queuing model application by applying the queuing model method and Monte Carlo simulation. Monte Carlo is a probabilistic simulation method that generates random input to mimic the existing conditions of a problem by estimating the same distribution and in accordance with reality. So that with the improvement of the system, the application of the queuing model can be applied, directing customers to take queue numbers, and monitoring the queue card arrangement, adding tellers to serve customers, enlarging the waiting room so that customers are comfortable waiting and also determine the characteristics and performance measures of the queuing system in part of the payment counter and delivery of goods that will help PT. Pos Indonesia Binjai Company.