Abstract
This study uses simulation to improve efficiency of The Chiang Mai Municipality bus no. 2 (Arcade - Chiang Mai airport route). The target is to achieve the travel time from the starting station to the destination station within 1 hour and 45 minutes. The content of the research will present guidelines for the improvement and design of the Chiang Mai Municipality bus service by using simulation software Arena. In order to use the data obtained from the simulation to analyze and improve the service process of the Chiang Mai Municipality bus to be more efficient. From the simulation by reduce the number of stations. Chiang Mai Municipality bus will be able to provide the service as targeted for only 1 hour 45 minutes and reduce travel time up to 13:46 minutes or accounting for 11.01%. In conclusion, Chiang Mai Municipality bus service has a long traveling time causing passengers to wait a long time. The results of simulation found that Chiang Mai Municipality should reduce the number of stations.
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