Abstract
A significant increase of demand for various services is one of the characteristics of the country economic development. In all the service processes service quality has become a predominant factor. Lengthening of time of a customer service due to firms' and companies' mismanagement may be the reason for their smaller profits. The aim of this paper is to show the usability of a model based on the queuing system theory in the improvement of operations within a given bank. A model of queuing networks with many classes of customers has been worked out on the basis of a selected bank.
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