Application of Process Mining in Teleconsultation Healthcare

Abstract

The application of process mining has received significant international over the past few years as a tool to address the inefficiencies of productive systems and to enhance these systems. On the other hand, in most production systems, business processes have the support of IT systems and this makes it easy to apply the mining process because the data already exists. Process mining would also be particularly suitable in the healthcare eld (reduction of costs and increase in the quality of service to patients), even if in this area it is more difficult to find the data necessary to extract the relevant log le. The aim of this paper is to apply process mining techniques in the case of healthcare and in particular in the medical teleconsultation in the eld of neuroradiology. This paper is divided in different sections: the first section is a brief l y introduction while the second is a background on the process mining application and the healthcare environment characteristics. In the third section is described our proposal research that consists in the analysis of the log le extract of repository of Puglia hospital. The fourth section is about the application of process mining on the log le (with the Disco tool) and the results obtained with the process mining techniques. In this part, then, we represent, with the BPMN notation and Signavio tool, the as-is process. In the fifth section we do a discussion on the results obtained and compare the data of our region - case study (Puglia) with the official data of a virtuous Italian region (Piedmont), data all extracted from the Ministry of Health. In this part, we model a to be process that with which we try to optimize the real process. Finally, in the last section, we do some conclusions.