Application of performance appraisal of high quality nursing in the head nurse management

Abstract

Objective To explore a comprehensive,scientific and effective approach in head nurse management.Methods Performance appraisal for head nurses was established and applied in the management.Grading of the nursing quality,medical personnel' s satisfaction with head nurses and head nurses' recognition of management were compared before and after performance appraisal.Results The scores of nursing quality after performance appraisal were (97.43 ± 2.41) in head nurse management,(96.39 ± 4.51) in performance quality,(97.75 ±4.25) in nursing document writing,(96.11 ± 1.96) in basic care and (95.12 ±4.29) in basic knowledge,all of which were higher than those before performance appraisal [ (90.03 ± 1.23),(89.26 ±2.19),(90.10 ± 3.37),(90.94 ± 2.54),(89.25 ± 5.48),respectively ].The differences were statistically significant (t =12.63,10.12,12.72,12.23,10.06,respectively; P ＜ 0.05).Inpatients' satisfaction before and after performance appraisal were 91.19％ and 98.04％,and the differences were statistically significant (x2 =6.02 ;P ＜ 0.05).Medical personnel's satisfaction with head nurses and head nurses' recognition of the management had also been improved (x2 =6.78,6.46,respectively;P ＜0.05).Conclusions The application of performance appraisal can improve head nurses' comprehensive management ability,ensure nursing quality and safety,and enhance core competitiveness of hospitals' organization. Key words: High-quality nursing; Performance appraisal; Head nurse management