Abstract
Purpose – development of web-application using the system of automated interaction with enterprise clients (Customer Relationship Management, CRM-system), aimed at conducting anti-collector activity.
 Method or methodology of the work: programming methods were used in the article.
 Results: the web application for the management of the anti-collectors’ activity integrated with the CRM system Bitrix 24 was developed.
 The sphere of application of the results: the received results are to be applied to the management of the activity of anti-collector enterprises which is connected with structuring and liquidation of debts of physical and legal persons.
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