Abstract
The aim of the study is to present the short, medium and long term benefits of the activities in the basis of quality management development and in the context of ISO/TS 16949 Automotive Sub-Industry Quality Management System which determines the service standards of a forest products facility as an automotive sub-industry supplier, to be shown as an example to similar facilities. In this study which aims to present the facility’s character an examination has been done via supplier, production and customer parameters and an example profile has been formed. A progress on the activities which are made in accordance with the project plan about improving production parameters such as in-process junk, customer satisfaction, customer return and staff circulation rate has been determined. The dynamics of forest production sector presents a critical factor about sufficiency of the suppliers. This parameter is followed by supplier’s performance point and even if expected level is reached the activities about this subject continues according to project plan. Customer satisfaction rate is determined by annual performance points given by customers and the facility reaches the expected level according these parameter data. Keywords: Automotive sub-industry facility, Forest products industry, Quality, Quality management system, ISO/TS 16949
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