Application of intelligent agent technology for knowledge management integration

Abstract

Organizations invest in various knowledge management (KM) systems and tools to enable seamless integration of the constantly increasing volume and sources of information. This research first, presents a case study on the existing categories of KM systems and tools, their potential contribution to the KM process, and their pitfalls; second, it proposes a comprehensive methodology for building KM through the organization using software agent technology. This approach aims to address the research issue of how KM can be optimized using intelligent agents and how to enhance decision-making process. The proposed system is applied to a real-world project lifecycle case that is EPC (Engineering Procurement and Construction) project. A prototype of the system is presented where intelligent agents are the building blocks of a peer-to-peer organization wide system. The application was implemented using Eclipse technology, and the agents were deployed on the FIPA-OS (Foundation for Intelligent Physical Agents-Open-Source) environment, we used JESS (Java expert system shell) to develop the knowledge based of the agents' reasoning.