Abstract
In this work, a model for developing indicators and quality index was developed and applied, meaning to evaluate laboratories which have implemented the quality management system in accordance with the ISO/IEC 17025 requirements. Firstly, the chosen analysis tool (such as “brainstorming” and PDCA) to create a development of indicator and quality index model is discussed. This model was applied at the National Agricultural Research Laboratory of Sao Paulo—Laboratorio Nacional Agropecuario do estado de Sao Paulo (Lanagro-SP). As a result, a set of indicators was developed and applied which were grouped to obtain an indicator of unique quality for ten different laboratory units evaluated. This proved to be an essential tool for critical analysis and continual improvement of the quality management system in laboratories exercising the ISO/IEC 17025.
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