Abstract
The topical issues of optimizing the management of banking in order to increase the economic efficiency and competitiveness of the bank are discussed. To solve the problem of optimizing the management of the number of employees and sales of the Bank’s Retail Unit, it is proposed to use dynamic economic and mathematical modeling that takes into account the presence of control actions and a vector quality criterion. The criterion of quality is the indicator Cost Income Ratio (CIR) — the ratio of operating costs to operating income. CIR is actively used around the world to assess the effectiveness of the bank by investors, shareholders, rating agencies. The report presents the main stages in the development of the considered dynamic model. An algorithm for solving the posed optimization problem is proposed. Based on the developed computer modeling system and the results of computer modeling, the optimal solution for the optimization problem under consideration was chosen. The paper illustrates all the results obtained and analyzes them. The developed model and method for solving the problem of optimizing the management of the number of employees and sales of the Bank’s Retail Unit can serve as a basis for the development, creation and application of appropriate computer information systems to support the adoption of managerial decisions in banking.
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