Application of continuous quality improvement in implement of centralized management mode in supply room

Abstract

Objective To enhance the implement of continuous quality improvement in supply room, in order to strengthen the communication of supply room with other administrative or technical offices and improve the management quality. Methods During the continuous quality improvement, whole process quality supervision and the quality control were paid attention to, the prevention work was completed, and the work was improved. Results After the continuous quality improvement, the unqualified rates of cleaning quality, packaging quality, sterilization quality and issue quality were significantly lower than before(P<0.05). The time of morning routine items service, afternoon routine items service and temporary items service were significantly lower than before(P< 0.05). The satisfaction rates of service attitude, timely supply, feeding work, effective communication were significantly increased than before(P< 0.05). Conclusions Continuous quality improvement in supply room plays a very active role in centralized management mode, and it is worth further promotion. Key words: Continuous quality improvement; Supply room; Centralized management mode; Application