Abstract
This paper investigates the significance of context comprehension within the smart city domain by emphasizing the various perspectives of stakeholders such as ministries, municipalities, and citizens. Since the value of service provision depends on the interactions across different service systems within distinct domains and contexts, through an exploration of the value chain and formulation of value propositions, the paper aims to achieve the synergy among diverse service contexts. Using the smart city context of the Czech Republic as a case study, the paper systematically examines the implementation of context-driven methodology and provides insights for the broader development of smart cities. Also, this study highlights the importance of understanding service overlaps and identifies key issues for future service research, with potential applicability in smart city initiatives, particularly in middle and eastern EU countries.
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