Application of BARS and AHP methods in the design of employee performance appraisal instruments

Abstract

Employee performance is essential for the continuity of a company's operations. The low performance of employees can be caused by the absence of a measurement instrument used to measure it. This condition, of course, has a negative impact on the company both in terms of time and cost. The purpose of this study was to design an instrument for measuring employee performance based on the Behaviorally Anchor Rating Scale (BARS) and Analytical Hierarchy Process (AHP) methods. The BARS method facilitates the standardization of performance observations and performance appraisals. This method is behavior-based, and the system is entirely focused on employee performance. At the same time, AHP is used to sort the performance dimensions generated by the BARS method. This research case study was conducted at PT Super Inti Perkasa, producing AISO refill water. The method used is the integration of the BARS and AHP methods. The results showed that the performance measurement standard on work behavior items had the highest priority, followed by knowledge, leadership, personality, and managerial, respectively. The validation results by the company show the value of 72.5% of the instrument design results under the company's needs.