APPLICATION DEVELOPMENT FOR ACADEMIC QUEUE MANAGEMENT (FIFO)

Abstract

This article describes a quantitative research carried out with students from an academic institution in the city of Manaus-AM. Starting from the hypothesis of the time that students are waiting in a queue at a secretariat. Bearing in mind that in the present times the Information Technology is in an increasing evolution, where the mobile means of communication such as smartphones and the internet connection are extremely accessible by the population, thinking about this scope and the solution of this problem that is common to society in general. We intend to analyze the following question: the need to be in person in electronic queues and through this analysis to develop an application for the management of academic queues. To make this possible, we conducted a research through a tool called Justin mind, taking into account its easy handling for creating prototypes of web applications and mobile devices. The research is based on answering the following questions: regarding the application's proposal; what is the main problem faced by the participants when they arrive at an establishment, in relation to the time that the participants usually spend in line, regarding the use of the application in the academic environment, in relation to the desire to perform other activities while waiting in line. To check the feasibility of the application, the Google Forms platform was used, with the objective of knowing the public's opinion regarding the application's proposal and asking some questions directed to the needs that the application intends to solve. Taking into account all the data analyzed during the research. The application to be developed aims to allow the monitoring of the queue by the user through his mobile device. That way he does not necessarily need to be in the queue so he can carry out other activities, but always following the progress of the queue.