Application and Impact of New Technologies in the Supply Chain Management During COVID-19 Pandemic: A Systematic Literature Review

Abstract

Purpose: The purpose of this study is to examine the application of emerging technologies during the COVID-19 pandemic and their impact on supply chain management. Design/Methodology/approach: A systematic literature review was conducted to identify the application and impact of new technologies on supply chain management. Findings: The findings revealed that blockchain technology, IoT, artificial intelligence, big data analytics, cloud computing, 5G and smartphone application, and the use of robots and drones are the key technologies used during COVID-19 in supply chain management, and they showed a substantial impact on the supply chain resilience, agility, and adaptability. Key barriers include higher investment costs, lack of government regulations and support, and deficiency of skilled and technical human resources faced during these technologies' implementation. Practical Implications: This study evaluated the systematic review through the google scholar search engine and only adopted peer-reviewed scholarly journals, conference proceedings, and opinion papers. The study provides valuable insight to supply chain officials, policymakers, and governments. The emerging technologies have the crucial potential to resolve the supply chain disruptions, if they are addressed seriously. Originality/ value: This study provides social implications by providing insight regarding the improved standards of living. This study is the first to address emerging technologies in supply chain management during COVID-19.