Abstract

为倡导人性化的服务理念,顺应时代发展趋势,满足广大患者对服务的需求,结合特需病房特点实行九化式服务.通过改进工作方法,加强培训,规范服务,细化服务流程,建立了和谐的新型护患关系,提升了护理文化,创建了护理服务品牌,使患者满意度大大提高。

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