Abstract
There are two objectives of the study namely to investigate kind of apology strategies are used by students in University of Balikpapan and to investigate how age and social status affect their choice of apology strategies. The design of this study is descriptive qualitative. Instrument to collect the data was DCT task devised by Hasan in 2014. The data were analyzed and categorized by using theory of Trosborg and Aijmer compiled by Firiani & Lestari in Fitriani (2012). Findings have shown that an overwhelming majority of the apologies were combinations rather than single type. The most often used combined strategies by students in University of Balikpapan were ‘explicitly apologizing + acknowledging responsibility + offering redress’. Moreover, it can be inferred that age and social status affected participants’ choice of apology strategies since the result of this study showed that they had different combined apology strategies based on older, younger, same age and higher, lower, equal social status.
Highlights
When communicating, sometimes people perform either good or bad lexical
The findings reveal that three sub apology strategies used by students are Expression of regret, offer of apology and request for forgiveness included in the main apology strategy that is “expression of apology”
Based on the background and previous studies above, this study tries to fill the gap of study about apology strategies in university students and has two objectives namely to investigate kind of apology strategies are used by students in University of Balikpapan and to investigate how age and social status affect their choice of apology strategies
Summary
There is a probability for misunderstanding, ambiguity, miscommunication, and slip up tongue which may hurt other people. This situation will crack the relationship between the speaker and hearer. It is believed that apology becomes one of the most appropriate way to fix the mistakes which are done during communication in our daily life. In this case, we must realize apology strategies that can be applied later on in our Retnowaty, Nurliani Maulida/ JELS 4 (1) (2019) 1-14 communication to pay off whatever damage that we have been done. Apologize is like an unwritten ethics between human being that insert feelings It does talk about ethical issue, and of part of politeness strategies
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