Anxiety management training as a strategy for enhancing computer user performance

Abstract

This study assessed the effects of self-managed relaxation and cognitive coping skills training on the anxiety and performance of 80 apprehensive computer trainees. The influence of a computer's user friendliness upon these measures was also examined. The college student subjects were taught to use spreadsheet software and were then assigned an independent computer task to complete. Experimental sessions included a control condition as well as manipulations in which subjects were trained to use relaxation coping skills, cognitive coping skills, or a combination of the two skills. Half of the subjects worked with “friendly” and half with “less-friendly” software. Training in 3elaxation or cognitive coping skills reduced error rates and task times, but not computer anxiety. Combined relaxation and cognitive coping skills training had similar effects, as did the use of friendly software. The findings indicate that teaching anxiety management skills may be most appropriate when software is relatively difficult to use.