Anthropomorphic Interactions with a Robot and Robot–like Agent

Abstract

People’s physical embodiment and presence increase their salience and importance. We predicted people would anthropomorphize an embodied humanoid robot more than a robot–like agent, and a collocated more than a remote robot. A robot or robot–like agent interviewed participants about their health. Participants were either present with the robot/agent, or interacted remotely with the robot/agent projected life–size on a screen. Participants were more engaged, disclosed less undesirable behavior, and forgot more with the robot versus the agent. They ate less and anthropomorphized most with the collocated robot. Participants interacted socially and attempted conversational grounding with the robot/agent though aware it was a machine. Basic questions remain about how people resolve the ambiguity of interacting with a humanlike nonhuman. By virtue of our shared global fate and similar DNA, we humans increasingly appreciate our similarity to nature’s living things. At the same time, we want machines, animals, and plants to meet our needs. Both impulses perhaps motivate the increasing development of humanlike robots and software agents. In this article, we examine social context moderation of anthropometric interactions between people and humanlike machines. We studied whether an embodied humanlike robot would elicit stronger anthropomorphic interactions than would a software agent, and whether physical presence moderated this effect. At the outset, robots and agents differ from ordinary computer programs in that they have autonomy, interact with the environment, and initiate tasks (Franklin & Graesser, 1996). The marriage of artificial intelligence and computer science has made possible robots and agents with humanlike capabilities, such as lifelike gestures and speech. Typically, “robot” refers to a physically–embodied system whereas “agent” refers to a software system. Examples of humanlike robots are NASA’s Robonaut—a humanoid that can hand tools to an astronaut (robonaut.jsc.nasa.gov/robonaut.html), Honda’s Asimo, and Hiroshi Ishiguro’s