Antecedents to Trustworthiness, Satisfaction, and Potency in ad hoc Face-to-Face and Computer-Mediated Teams

Abstract

This paper tests a model that links individual perceptions of mood, trust, satisfaction, and potency in face-to-face and computer-mediated teams. Results suggest that the model is valid in both conditions but that perceptions of each construct are higher in face-to-face conditions. A direct connection exists between mood and how benevolence, integrity, and ability are perceived only in the computer-mediated condition. Implications to research include an understanding that in both computer-mediated and face-to-face teams, trust operates similarly, though perceptions are lower when communication media are leaner. When using computer-mediated communication, students might benefit from face-to-face interactions before interacting online.