Antecedents of Employee Experience: A Systematic Review of Literature

Abstract

Background: The employee experience literature suggests that to reap the benefits of employee experience, it’s important to delve into the antecedents of employee experience and leverage it to achieve individual and organizational level outcomes. Objective: The existing literature lacks consensus on the term ‘employee experience’ and its antecedents, hence this study aims to conceptualize the term ‘employee experience’ and study in-depth its antecedents as reported in the literature. Method: The study uses systematic literature review (SLR) methodology along with relational analysis to achieve the objectives identified for this paper. Conclusion: The authors successfully provide a working definition of employee experience for theory and practice and have categorized the 46 antecedents of employee experience (identified from 28 journal articles) into two types, viz. individual and organizational. This comprehensive listing of antecedents, whether empirically examined or not, is expected to aid researchers and practitioners alike in practice, research, and theory building.